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The high standards we set for our technical service representatives allow us to provide the prompt, knowledgeable service our customers rely on. When you need service, we’ll have a technician on-site in an average of four hours or less – or you get 10 percent off your next supply order.
Our technical staff:
- Is highly certified and skilled
- Has a total of over 300 years combined field experience
- Receives extensive training and support in-house
- Is factory-certified and receives extensive manufacturer training on new products and models
- Has extremely low turnover, resulting in long-term, satisfied technicians who know you and know their stuff
- Has been repeatedly recognized by the manufacturer for attaining Top 5 status among service departments throughout the country
- Has local access to a large parts inventory to keep you up and running
- Has certified Novell and Microsoft Integration Specialists to ensure your computer system and your office equipment is successfully connected and operates smoothly together
Eastern Copy Products also offers product training to customers to ensure that they’re comfortable using the equipment and can optimize use of the technology at their fingertips. We’ve built our reputation on the belief that personal, one-to-one service is the way to help businesses reach peak efficiency, productivity and satisfaction. Just wait till you see what we can do for your business!
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